Terms of service

 

Please take a read through our T&C's. These apply to any parent and student who has purchased an after school club and attends.

 

BOOKING AN ACTIVITY

Upon receipt of a completed booking form and full payment from you, we will confirm your booking via the email address you have provided. Before booking please ensure you or your child is available to attend the club and meets the conditions for participation in the club, as listed on our website.

Once an activity is booked we are unable to offer a refund, this is due to staffing arrangements so please ensure your are certain of your booking before making it.

Individual days within a block booking cannot be refunded, only the full block in its entirety.

Once the club has started, refunds and transfers are not offered under any circumstances.

If your child decides they would like to switch to another club we offer at their school, this is acceptable if there are spaces in that other club. Please email us to arrange this.

 

TRANSFERS

If required, you may transfer your club space place to another suitable person or child. Transfers can only take place before the start of the club. We do not issue refunds for transfers, you are responsible for organising any payments from the transferring person.

You must notify us of any transfers at least 48 hours before the start of the club by emailing hello@minimoonsco.com

 

PROGRAMME CHANGES OR CANCELLATIONS

In the event that we have to cancel an Activity for any reason, we will offer another date to make up for the lost class. Refunds will not be available as we always offer an alternative.

In the event of inclement weather, suitable indoor activities will be organised to replace the outdoor activities, at the discretion of our staff.

 

SAFEGUARDING & CHILD PROTECTION

All our staff hold current child protection and Safeguarding qualifications and a current Enhanced Disclosure and Barring Service (DBS) check certification. If a child complains of abuse, or a member of staff believes that the child is suffering from abuse, we will act in accordance with our Safeguarding & Prevent Policy and the school.

 

MEDICAL INFORMATION

Any relevant medical conditions of the person attending must be fully disclosed in writing at the time of booking and to the club tutor before the club begins. 

Mini Moons Creative Co and our tutors can only administer medication in an emergency and then only where a member of staff with an appropriate level of qualification is present at the emergency.

 

HEALTH & SAFETY

By agreeing to these T&Cs, you provide consent for us to administer all necessary first aid as required at any time.

You must ensure that you or your child complies with our safety procedures, including the following:

  • Clothing and footwear appropriate to the Activity must be worn throughout the Activity.

  • Always bring water and a snack to their club

 

LEAVING AN ACTIVITY

Each child must be collected by a parent or guardian unless express written consent has been given prior to commencement of the club, confirming that the child may leave alone. 

 

FILM/PHOTOGRAPHY

We may from time to time take photographs/video of the club for promotional and publicity purposes. These images may be used for promotional purposes on printed material, websites and social media.

You will be given the opportunity as part of the booking process to consent to the taking of such photographs/film of you or your child.  No photograph/video including you or your child will be published without your express consent. We ask for consent for each activity you or your child participates in.

You may withdraw your consent at any time by emailing hello@minimoonsco.com.  ​

 

PERSONAL BELONGINGS

We do not accept responsibility for loss or damage to personal belongings whilst attending Mini Moons Creative Co.

 

CODE OF CONDUCT

We expect everyone to behave in a kind, respectful and appropriate manner while participating in any of our clubs. Children or adults who continue to display inappropriate behaviour during the club will not be allowed to participate for some or all of the session.

Inappropriate behaviour includes but is not limited to: inappropriate language, overly physical behaviour and inappropriate contact with other participants or staff, reluctance to follow or listen to instruction, defiance and non-compliance, unkindness or bullying.

 

COMPLAINTS

In the unlikely event that you or your child is dissatisfied with the service we provide then please in the first instance raise it with the tutor of their club. He/she will deal with the problem in accordance with our policies and procedures.

If the problem is not resolved to your satisfaction then please contact use at hello@minimoonsco.com within 5 days of your child’s attendance of the club.

​We take your views and complaints very seriously and will endeavour to resolve your complaint as quickly as possible. However, refunds will only be issued if we are in breach of our Terms of Use.

 

INFORMATION

The information on this site is updated regularly. However, where we may include information provided by third parties on our site and link to third party websites and do not accept responsibility for such third party materials.

 

We (or third parties) own the content on our site; you should only use this content for considering our services and making a booking (and for any other specific purposes that we make clear on the site).

 

If any term within these Terms and Conditions is found to be unenforceable by a competent court, then the term shall be deleted but the remaining terms shall continue in force to the full extent permitted by law.

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These Terms of Use are governed by English law and subject to the exclusive jurisdiction of the Courts of England.  If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.